Policy
Refund & cancellation policy
Last updated 15 September 2026
Tamashi is operated by CyberFlux Enterprises, Nagpur. Every garment is printed to order — we make it for you after you place your order, rather than picking it off a shelf. That is why the rules for cancelling and returning are different from a store that holds stock.
Cancelling an order
- You can cancel any time before your order goes into production. Email us at support@thetamashistore.com with your order number as soon as possible. If it has not been printed yet, we cancel it and refund you in full.
- Once an order has been printed or dispatched it can no longer be cancelled, because the garment has already been made for you.
Returns and exchanges
Because each piece is made to order, we do not accept returns, exchanges or refunds for:
- ordering the wrong size or colour,
- a change of mind after the order has gone into production, or
- refusing a correctly delivered parcel.
Please check the size and fit details on the product page before you order. If you are unsure, write to us first — we are happy to help you choose.
Damaged, faulty, misprinted or wrong items
If your order arrives damaged, with a print defect, or is not what you ordered, we will make it right.
- Email us within 7 days of delivery with your order number.
- Attach clear photos of the problem, the full garment, and the outer packaging showing the shipping label. An unboxing video helps us resolve it faster.
- Once we have confirmed the issue, we send you a replacement at no cost. If a replacement is not possible, we refund you in full.
We can't accept claims raised more than 7 days after delivery, so please check your order as soon as it arrives.
Lost or undelivered parcels
If your order has not arrived, email us within 7 days after the estimated delivery date. We will check with the courier and, if the parcel is confirmed lost, send a replacement or refund you in full.
If a parcel is returned to us because the address was incomplete or incorrect, or because delivery was refused or no one was available after repeated attempts, the order is not eligible for a refund. We can re-send it to a corrected address; a re-shipping charge may apply.
How refunds are paid
- Approved refunds go back to the original payment method — the card, UPI account or bank you paid with.
- We start the refund within 2 working days of approving it.
- Your bank usually shows the money within 5–7 working days after that, depending on the bank and payment method.
- We do not charge any fee for processing a refund.
International orders (USA, UK, UAE, Canada, Australia)
Orders shipped to the United States, United Kingdom, United Arab Emirates, Canada or Australia follow the same rules as orders within India, with these points to note:
- International orders are prepaid through Razorpay in your local currency. Approved refunds go back to the original payment method in the currency you paid; your bank or card issuer may apply its own exchange rate.
- Damaged, misprinted or wrong items get a free replacement (or a full refund if a replacement is not possible) when reported within 7 days of delivery with photos, exactly as described above.
- We do not accept returns, exchanges or refunds for the wrong size or colour, or a change of mind after the order has gone into production.
- Customs duties and import taxes, if charged by the destination country, are the customer's responsibility. Parcels refused or returned because duties or taxes were not paid are not refunded.
- Delivery times and the optional DHL Express fee are set out in our shipping & delivery policy.
Need help?
Write to support@thetamashistore.com or see all the ways to reach us on the contact page. For delivery times and charges, read our shipping & delivery policy.