Policy
Shipping & delivery policy
Last updated 15 September 2026
Tamashi is operated by CyberFlux Enterprises, Nagpur. Every garment is printed to order, so your order is made for you before it is shipped. Here is what to expect.
Where we deliver
We deliver to serviceable pincodes across India, and to the United States, United Kingdom, United Arab Emirates, Canada and Australia. International orders are covered in their own section below.
How long it takes
| Stage | Time |
|---|---|
| Printing and packing | 3–4 working days after you order |
| In transit with the courier | 3–5 working days after dispatch |
| Total, order to doorstep | Usually 6–9 working days |
Working days exclude Sundays and public holidays. Remote areas, festive seasons, weather and courier disruptions can add a few days. These are estimates, not guaranteed delivery dates.
Delivery charges
Standard delivery is free on every order within India. Any delivery charge for your order is shown clearly at checkout before you pay.
Payment
All orders are prepaid online by card, UPI, net banking or wallet through Razorpay. We do not offer cash on delivery.
Tracking your order
Orders ship with our courier partners, including Delhivery, FedEx and India Post. Once your order is dispatched we share the courier and tracking details with you. You can also see your orders under My account, or write to us for an update at any time.
Your delivery address
- Please give a complete address, the correct pincode and a working mobile number — couriers call this number to deliver.
- If you notice a mistake, email us straight away. We can usually correct it before the order is dispatched.
- Parcels returned because of an incorrect address, a refused delivery or repeated failed attempts are covered by our refund & cancellation policy.
Damaged, late or lost parcels
If your parcel arrives damaged or has not arrived within the expected time, email us with your order number. Damage must be reported within 7 days of delivery, and a missing parcel within 7 days after the estimated delivery date. The full process is in our refund & cancellation policy.
International orders (USA, UK, UAE, Canada, Australia)
Everything above applies to orders delivered within India. For orders shipped to the United States, United Kingdom, United Arab Emirates, Canada or Australia, the following applies instead where it differs.
- Payment: all international orders are prepaid online through Razorpay, in your local currency. There is no cash on delivery.
- Printing and packing: 3–4 working days after you order, the same as India.
- Standard International shipping is free and usually takes 10–20 working days after dispatch.
- DHL Express is optional and usually takes 4–5 working days after dispatch, for the fee below. The fee is shown at checkout before you pay.
| Destination | DHL Express fee |
|---|---|
| United States | USD 38.00 |
| United Kingdom | GBP 27.00 |
| United Arab Emirates | AED 95.00 |
| Canada | CAD 52.00 |
| Australia | AUD 55.00 |
Customs duties and import taxes
Customs duties and import taxes, if charged by the destination country, are the customer's responsibility and are not included in our prices or shipping fees. Parcels refused or returned because duties or taxes were not paid are not refunded.
Customs clearance can add time beyond the estimates above. Damaged, misprinted, wrong and lost parcels are handled exactly as for India — see our refund & cancellation policy.
Questions about delivery?
Write to support@thetamashistore.com or see every way to reach us on the contact page.